The Kill
Netflix's DVD-by-mail business was profitable. Growing. Working.
Hastings saw that streaming was the future. So he started killing the DVD business.
Wall Street punished him. Customers complained. The stock dropped 75%.
The Courage
Williams says this is the rarest form of CEO courage.
Most leaders protect what works. They milk the existing business until it dies naturally.
Hastings killed it deliberately. Before anyone forced him to. That takes guts.
Destroying your own profitable business to build the future — that separates the greats.
The Result
Netflix became the dominant streaming platform in the world.
The DVD business was worth millions. Streaming is worth hundreds of billions.
Hastings traded millions for billions. Because he was willing to destroy what he had built.