Talk Them Out of It
Chesky: One counterintuitive tip is to at the very end of the process, try to talk them out of the job. I'll say — here are all the reasons to work here. It's going to be the longest hours you've ever had. I'm going to hold you to higher standards. It's going to be day and night.
Recruiters want to sell their company as a country club. Great benefits, great this, great that. And it creates mismanaged expectations. But the second thing is it's like a reverse psychology — they say no, I want to do it.
Recruiters want to sell their company as a country club. That creates mismanaged expectations.
The Shackleton Job Ad
Chesky: Ernest Shackleton was an expeditionary about a hundred years ago. He had this giant shipwreck and famously all his guys survived. And there's a very famous job posting.
It says: Men wanted for hazardous journey. Small wages. Bitter cold. Long months of complete darkness. Constant danger. Safe return doubtful. Honor and recognition in case of success. Probably the best job ad ever.
Men wanted for hazardous journey. Small wages. Bitter cold. Constant danger. Safe return doubtful.
The Navy SEAL Principle
Chesky: Why do the most fit people in the world want to be Navy SEALs? Because they want the challenge. The average person doesn't want a challenge. But the best people want a challenge.
Don't sell a rosy picture of the experience of working. That will turn off mediocre people, but will turn on great people.
The average person doesn't want a challenge. But the best people want a challenge.